Refund Policy

We stand behind our products. If you're not happy with your purchase, we'll work with you. Here's how returns and refunds work.

1. Return Window

After 30 days, returns aren't accepted. We go by the delivery date confirmed by the carrier's tracking.

2. Conditions for Returns

To return something, it needs to meet these conditions:

• Unopened & sealed: Original packaging, never opened.
• Good condition: No damage inside or outside, exactly as you got it.
• Proof of purchase: Your order number or receipt.

3. What Can't Be Returned

For safety reasons, these items can't be returned:

• Opened or used products: Any product where the seal is broken or it's been used.
• Products without original packaging: No packaging or labels means no return.
• Gift cards: Non-refundable.
• Sale or clearance items: Unless they came damaged or got damaged in shipping.

We get it — this might be frustrating. But since our products go on or in your body, we can't resell opened items. It protects everyone's safety.

4. Refund Process & Timeline

Once we receive and inspect your return, here's what to expect:

Your bank or card company might take extra time to show the refund. If you don't see it after 15 business days from our approval, check with your bank first, then reach out to us.

Shipping costs are non-refundable. If you got free shipping, we'll deduct standard shipping from your refund.

5. Damaged or Defective Items

If something arrives damaged, broken, or wrong, we'll fix it fast. Here's what to do:

• Contact us within 7 days of getting it.
• Send photos of the damage (inside and outside).
• Include your order number and what's wrong.

We'll send a replacement free or give you a full refund (including shipping) — your choice. You don't need to send back damaged items.

6. How to Start a Return

Here's how to return something:

1. Email or call us at [email protected] or (914) 382-7262 with your order number and reason.
2. Get return authorization: We'll send you an RMA number and shipping instructions.
3. Ship it back using our instructions. Use tracked shipping so you know it arrived.
4. We inspect and process: Once we get and check it, we'll process your refund or swap.

Don't send returns without contacting us first. Returns without an RMA won't be processed.

7. Exchanges

Want to swap for a different product? Start a return and place a new order. That's the fastest way.

8. Got Questions?

Have questions about returns or refunds? Just reach out — we're happy to help.